PREPARING FOR FURNITURE DELIVERY
To ensure a successful delivery, please confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.
SCHEDULING YOUR DELIVERY
You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify delivery agent of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.
Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. In addition, delivery professionals are not allowed to install non-furniture items like mirrors and artwork. Please clear the space where furniture will be placed prior to delivery.
An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any defect or damage noted at the time of delivery, we will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.