FAQs

If you do not wish to pay the entire balance upon order you can also pay 1/2 down and the balance when it is ready to ship. You must contact us at shop@coda.studio or 800-416-7615 if you would like to use this option.
If you are looking to make monthly payments, please call us and we will do our best to work out a payment plan with you.

Grades usually refer to finishes, not quality and are therefore pricing grades and not quality grades. There is no difference in the quality of our leathers and fabrics. Our leathers are 100% top grain leathers which is the highest quality available for leather furniture. Grades refer to different finishes so they are very similar to a quality paint that comes in flat, semi-gloss and satin. The quality of all three are the same but the price is different for each due to the processes and chemicals needed to achieve that finish. The same is true for our fabrics.
Believe it or not, there is actually no standard grading system for leather or fabrics. Yes, when you go into a store they will explain to you an A,B,C,D type of grading or a 1,2,3,4, etc.. system. However, if you go to the most expensive store in town who tells you they have an ABC type of grading and the cheapest store also has these same grades, obviously something is wrong.
The answer is that each store or manufacturer sets their own system based on the leather or fabrics they are using. This helps you choose but only between the leathers they offer. If their best leather is still an inferior grade, you won't know. With our furniture, we use ONLY 100% full top grain leathers and the highest quality fabrics.

Very simple: If there were leather on all sides of the cushion, the air inside would not be able to escape when you sat down on it and thus it would be like sitting on a balloon. Also, leather is a material with very little resistance and so if the bottom of your cushion is leather also, every time you sit down on it, it will slip and you would find yourself stuck between the back cushion and seat cushion. While some of our seat cushions are removable, others are attached directly to the sofa.

All of our furniture can have a different shipping time. It can be 2 to 4 weeks up to 10 to 12 weeks. Most of our furniture is made to order - which means we don't start making it until you pick your style and leather or fabric. The reason things are taking so long right now is due to raw material and container shortages. The raw material shortages have slowed most of our US factories to a crawl. The lack of containers to transport goods to the USA from abroad has also delayed normal transportation times. We truly appreciate your business and do our best to quote an accurate production ship-time as possible.
Please check Shipping Information for each collection on the shipping info tab in product description.

Yes, we can do that. Contact us at shop@coda.studio or 800-416-7615 and we can help get you the best price for your special order.

Unless your furniture is being shipped to California, there is no sales tax. California deliveries do have to pay sales tax on the furniture but no tax on the shipping.

If your door is 35" or wider, yes! We ship our furniture without the legs for this very purpose. If your door is less than 35" wide, contact us at shop@coda.studio or 800-416-7615 and we can help determine if you'll need to consider other options.

Your furniture will be shipped directly into your home.

In most cases, YES! With White Glove, they will bring it into the room of your choice and remove all of the packing materials from your home. White Glove includes up to one flight of stairs and package removal. Any additional services may have additional costs.
White Glove delivery will extend the amount of time to arrive to you. The national average takes 13 days from the time the shipping company picks up your furniture. Sometimes they are a little faster and sometimes a little slower but rarely does it exceed 3 weeks from time of pickup.

Absolutely not! All of our furniture is brand new and has no defects and is subject to our manufacturer's warranty. Since most of the furniture we sell is made to order, meaning it is not started until you place your order it is all brand new and defect free.

Definitely. When your furniture ships, we will send you tracking information so that you can follow it all the way to you. Additionally, the delivery company will call you a few days prior to delivery to schedule a date and time window with you.

We have stores in California. We hope to see you there soon!

We include insurance on every freight quote. One advantage this gives you is that they will call you 24 hrs in advance to schedule a delivery time since they will need you to be there to sign for it. We do this not because we are expecting damage but because it can happen. We are very fortunate to have a less than 1% damage rate. In the event that a piece does get damaged, it is very easy to take care of. When the furniture arrives, be sure to inspect it before you sign for it. This is especially true if you notice any damage to the packaging. In the event there is damage, follow these simple steps:

Don't panic; it's insured.Keep all of the good pieces.Photograph everything!Contact us at shop@coda.studio or 800-416-7615 and we will help you determine if the damaged piece should be kept with you or sent back.Sign the Bill Of Lading, making sure to notate the specific damage. State only the facts of the damage.Helpful hint: The two biggest clues that there may be something wrong: a) the box is damaged or b) the driver tells you he is too busy or doesn't have to let you inspect it. (This probably means that he did it and is trying to get out of there before you figure it out.) Again, damage is very rare but we'd like you know what to do just in case.
In the rare event that there is hidden damage that isn't seen until after the driver leaves, please contact us within 24 hours of delivery to report it. Most delivery companies have a 48 hour window to report hidden damage so it is important that we follow their guidelines.

We are asked this question at least once a day and we do understand. Three thoughts that may be helpful:

Our pictures are exceptionally accurate if you have a good monitor.Please request a free sample of the leather or fabric from us. This is always the best way to make sure you will get what you are ordering. While dye lots with leather can always vary, a sample is the best way to make sure you are getting what you want.Please check out what other customers have said once they've received our furniture. As you may be aware, they are not required to leave us feedback. Customers have only done so due to their appreciation for how high the quality of our hand made furniture is.

In the event the order is cancelled or returned, the customer will be responsible for all shipping charges. In the event that an order is cancelled but has not shipped, no shipping charges will be due but a restocking fee may apply. Since all of our furniture ships insured, if the piece is damaged we reserve the right to replace or repair the piece.
CODA Studio reserves the right to modify its exchange and return policies at any time. For questions regarding our furniture or policies prior to purchasing or after delivery you may contact us at shop@coda.studio or 800-416-7615.

We are of course happy to send free samples of leather for the set you are interested in. Samples are for color purposes only and may not be representative for textures or thickness. They are loose pieces and have not yet been stretched and fastened to the frame. Leather has natural wrinkles, marks and scars which may or may not be apparent on our samples. Variations in color and texture are genuine and natural features of leather. We appreciate your understanding when ordering.

Due to our volume in our retail locations, we often have floor models or scratch and dents available for sale at great discounts. These pieces are sold as is and returns are not accepted on these pieces for any reason. These products are provided "AS IS" without warranties or conditions of any kind, whether oral or written, express or implied. CODA Studio specifically disclaims any implied warranties or conditions of satisfactory quality.
In some cases, manufacturer's warranty may still be in effect. Please confirm before purchasing and make sure that your invoice reflects what warranty is applicable.

We make every effort to insure the accuracy in the data on the website, however we cannot be held responsible for typographical errors, misprints, or data entry oversights. If you do happen to see an error somewhere on our site, please feel free to report it to shop@coda.studio or 800-416-7615

Measurements are taken from furthest point to furthest point. Another way to explain is to imagine you are building a box around the furniture; those are the dimensions we provide. All of our dimensions are provided directly from the factory that manufactures the furniture. Please be aware that with custom-built furniture, there can be variances of .5" to 1.5"; this is not an allowable reason for a return of goods.

All items in clearance are sold as is and do not come with a warranty.