We are committed to providing excellent service and a unique and memorable delivery experience. We offer shipping & delivery on applicable products for each order shipping to one address. Our white glove delivery professionals will oversee your delivery to ensure a seamless experience. You will be charged a flat rate based on the product ordered. Payment in full for the product and delivery is required in advance.
|ITEM||FLAT RATE FOR DELIVERIES|
For ALASKA / HAWAII residents, please contact us directly regarding shipping and delivery rates to your location.BULK, TRADE, CUSTOM & SPECIAL orders are not eligible for the rates shown on CODAStudio.com. Please contact us directly at firstname.lastname@example.org, for rate quotes on your special order.
PREPARING FOR FURNITURE DELIVERY
To ensure a successful delivery, please confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.
SCHEDULING YOUR DELIVERY
You will be contacted when your items are ready and prompted to schedule your delivery. We ask that you take receipt within 30 days. At the time of scheduling, please notify delivery agent of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Most furniture items include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item and assemble and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.
Our white glove delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical wiring or equipment. In addition, delivery professionals are not allowed to install non-furniture items like mirrors and artwork. Please clear the space where furniture will be placed prior to delivery.
An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any defect or damage noted at the time of delivery, we will replace the item or schedule a furniture repair technician to resolve the issue at no charge to you. Contact Us for more information.
Items not shipping via White Glove Delivery, including certain smaller furniture items, will generally be shipped via USPS, FedEx or UPS and charged a flat shipping rate based on the total merchandise value (see table below). Items that ship Standard Delivery arrive in 3-7 business days.
OTHER SHIPPING & DELIVERY INFORMATION
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.
ALL SALES ARE FINAL
In the event you receive a product that is defective or has malfunctioned, please contact us at email@example.com. You must provide photos and a description in order for us to resolve the error. We reserve the right to replace or repair before issuing a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please refer to our Shipping Policy regarding damaged or defective merchandise received from our third-party White Glove Delivery service.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.